Skip to main content

Privacy Policy

Effective Date: April 26, 2025

Namax Health Services (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information in compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope of the Privacy Policy

This Privacy Policy applies to all personal information collected, used, or disclosed by Namax Health Services in the course of providing healthcare services, including medication administration and reminders, and through our website, www.namaxhealth.ca.

2. What Information We Collect

We collect only the personal information necessary to provide our services effectively. This may include:

  • Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth.
  • Health Information: Prescriptions, medication schedules, and relevant medical history required for medication administration.
  • Payment Information: Credit card details or payment preferences for prepaid services.
  • Communication Records: Emails, phone calls, or messages exchanged with us.

3. How We Use Your Information

We collect and use personal information solely for the purposes of:

  • Providing medication administration and reminder services.
  • Ensuring compliance with healthcare regulations.
  • Maintaining accurate and secure records via digital tools like Connecteam eMAR.
  • Communicating with clients about their care or service updates.
  • Processing payments and managing billing.
  • Improving our services through feedback and performance analysis.

We will not use personal information for any purpose other than those specified unless we obtain explicit consent.

4. How We Protect Your Information

Namax Health Services implements strict safeguards to protect personal information, including:

  • Digital Security: Role-based access controls, two-factor authentication, and encrypted storage of records in Google Workspace.
  • Physical Security: Locked cabinets for printed records.
  • Data Minimization: Collecting only the information necessary for service delivery.
  • Employee Training: All staff are trained on privacy protocols and sign confidentiality agreements.
  • Breach Response: In the event of a data breach, we will notify affected individuals and relevant authorities promptly, as required by law.

5. Sharing Your Information

We do not sell or rent personal information to third parties. We may share information only under the following circumstances:

  • With Consent: When you provide explicit consent to share information with third parties.
  • Healthcare Providers: To coordinate care with doctors, pharmacies, or other healthcare professionals, as necessary.
  • Legal Requirements: When required by law, regulation, or court order.

All third parties receiving personal information are required to comply with strict confidentiality and security standards.

6. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once information is no longer needed, it will be securely destroyed.

7. Accessing and Updating Your Information

Clients have the right to:

  • Access their personal information held by us.
  • Request corrections to inaccurate or incomplete information.

To make a request, please contact us at info@namaxhealth.ca. We will respond within 30 days.

8. Your Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual obligations.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and the effective date will be revised accordingly.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact us:

Close Menu

Book your care consultation today:

📞 (647)-847-0684 | 📧 info@namaxhealth.ca